Complaints Procedure

Complaints Procedure


1 In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the Manager of the Everstar Properties office concerned.
2

Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.A formal written outcome of the investigation will be sent to you within 15 working days.

6 Director of Customer Services and Compliance
Everstar Properties,
243 Imperial Dr,
Harrow HA2 7HE,
London, UK
This complaint will also be acknowledged within three working days of receipt and an investigation undertaken.A formal written response will be sent to you within 15 working days.

Following the Director of Customer Services and Compliance’s investigation, a written statement expressing Everstar Properties’ final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman within 12 months for a review.